Shipping Policy
Last Updated: [15-08-2024]
At Planted Creek, we are committed to delivering your orders in a timely and secure manner. This Shipping Policy outlines our shipping methods, costs, timelines, and other important details to ensure you have a smooth shopping experience.
1. Shipping Destinations
We currently ship within India and to select international locations. Please note that availability of delivery services may vary depending on the destination.
2. Shipping Methods and Costs
We offer several shipping options to accommodate your needs:
- Standard Shipping: Typically takes 10 business days. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
- Express Shipping: Faster delivery within 4 business days, ideal for urgent orders. Additional charges apply.
- Free Shipping: We offer free standard shipping on orders over [amount]***. This offer is valid only within INDIA and may exclude certain oversized or heavy items.
3. Order Processing Time
- Processing Time: All orders are processed within 2 business days. Orders are not processed or shipped on weekends or public holidays.
- Delayed Processing: In case of high order volumes or unforeseen circumstances, processing may take longer. We will notify you via email if there is a significant delay.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment through our carrier’s website.
5. Shipping Restrictions
Some products may be subject to shipping restrictions due to size, weight, or destination. Any such restrictions will be noted on the product page, and during checkout.
6. Shipping Issues
- Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately at WhatsApp 7736629747. We will work with the carrier to resolve the issue.
- Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us within 2 days of delivery with photos of the damage. Refer to our [Return Policy] for more details.
7. Address Changes
Ensure your shipping address is accurate at the time of purchase. If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed.
8. Delivery Times
While we strive to meet all delivery timelines, please note that delivery times are estimated and not guaranteed. Factors such as weather, carrier delays, and holidays may impact delivery.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at:
Planted Creek
New Bypass, Near St.Mary's School
Chevarambalam - PO, Calicut - 673017
Phone: +91 7736 629 747
Email: admin@plantedcreek.com